# Overview

ClearFeed provides multiple ways to manage support requests. Each option is designed for different workflows and user preferences, allowing you to choose the best approach for your team's needs. All interfaces work together seamlessly:

* **Actions sync across platforms** - Changes made in one interface appear in others
* **Real-time updates** - Request status changes are reflected immediately
* **Unified data** - All interfaces access the same request information
* **Flexible workflows** - Switch between interfaces based on current needs

## Available Interfaces

### [Triage Channel](https://docs.clearfeed.ai/clearfeed-help-center/managing-requests/triage-channel)

**Your central command center in Slack**

* Consolidate all requests from multiple channels in one place
* Reply to customers directly from the triage channel
* Manage request properties (status, priority, assignee)
* Configure public/private comment visibility
* Access GPT-powered agent assistance

### [ClearFeed WebApp](https://docs.clearfeed.ai/clearfeed-help-center/managing-requests/clearfeed-webapp)

**Comprehensive web-based interface**

* Advanced filtering, sorting, and bulk operations
* Kanban and List views for different workflow preferences
* Detailed request drawer with full conversation history
* Powerful search capabilities (keyword, phrase, user-based)
* Reporting and data export functionality

### [ClearFeed App for Slack](https://docs.clearfeed.ai/clearfeed-help-center/managing-requests/clearfeed-app-for-slack)

**For Requestors to view their request and Agents to search the tickets**

* View and filter requests within Slack's App Home
* Quick actions for assigning, reassigning, and solving requests
* "My Tickets" view for requesters to track their submissions
* Natural language search using `/cf-query` command

### [API & MCP](https://docs.clearfeed.ai/clearfeed-help-center/managing-requests/api-and-mcp)

**Programmatic access to manage requests**

* REST API for creating, searching, updating, and closing requests
* MCP (Model Context Protocol) server for AI agent integration
* Webhook subscriptions for real-time event notifications
* Integrate ClearFeed into your custom tools and workflows

### [Google Sheets](https://docs.clearfeed.ai/clearfeed-help-center/managing-requests/google-sheets)

**Access ClearFeed data in spreadsheets**

* Import request and insights data directly into Google Sheets
* Build custom reports and dashboards
* Share data with stakeholders who prefer spreadsheet workflows
* Schedule periodic data refreshes


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