Overview
ClearFeed provides multiple ways to manage support requests. Each option is designed for different workflows and user preferences, allowing you to choose the best approach for your team's needs. All interfaces work together seamlessly:
Actions sync across platforms - Changes made in one interface appear in others
Real-time updates - Request status changes are reflected immediately
Unified data - All interfaces access the same request information
Flexible workflows - Switch between interfaces based on current needs
Available Interfaces
Triage Channel
Your central command center in Slack
Consolidate all requests from multiple channels in one place
Reply to customers directly from the triage channel
Manage request properties (status, priority, assignee)
Configure public/private comment visibility
Access GPT-powered agent assistance
ClearFeed WebApp
Comprehensive web-based interface
Advanced filtering, sorting, and bulk operations
Kanban and List views for different workflow preferences
Detailed request drawer with full conversation history
Powerful search capabilities (keyword, phrase, user-based)
Reporting and data export functionality
ClearFeed App for Slack
For Requesters to view their request and Agents to search the tickets
View and filter requests within Slack's App Home
Quick actions for assigning, reassigning, and solving requests
"My Tickets" view for requesters to track their submissions
Natural language search using
/cf-querycommand
API & MCP
Programmatic access to manage requests
REST API for creating, searching, updating, and closing requests
MCP (Model Context Protocol) server for AI agent integration
Webhook subscriptions for real-time event notifications
Integrate ClearFeed into your custom tools and workflows
Google Sheets
Access ClearFeed data in spreadsheets
Import request and insights data directly into Google Sheets
Build custom reports and dashboards
Share data with stakeholders who prefer spreadsheet workflows
Schedule periodic data refreshes
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