# ClearFeed App for Slack

The ClearFeed App for Slack brings request management directly into your Slack workspace. View, filter, and manage requests without leaving Slack — and use natural language search to find exactly what you need.

The app provides two main experiences:

* **App Home for Agents** — For responders to view, filter, and take action on requests
* **App Home for Employees** — For employees to track their own submitted tickets
* **Slash Command** — Natural language search to quickly find any request

***

## App Home for Agents

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-7c2809d901862d44a3eacf1a162d16399fa64d76%2Fimage%20(114).png?alt=media" alt="" width="563"><figcaption><p>ClearFeed App Home used for filtering requests</p></figcaption></figure>

The App Home for Agents allows responders to view and filter all requests within Slack. You can assign, re-assign, or mark requests as solved directly from the list.

**Features:**

* View all requests across collections in one place
* Filter by state, priority, assignee, and more
* Take quick actions using the three-dots menu on each request

{% hint style="info" %}
**Agent-only view:** This is visible only to users added to the ClearFeed WebApp.

For advanced filters, views, and display options, use the [ClearFeed WebApp](https://docs.clearfeed.ai/clearfeed-help-center/managing-requests/clearfeed-webapp).
{% endhint %}

***

## App Home for Employees (My Tickets)

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-80781de2cbf2943fee2b61063b4342695ace53d3%2Fimage%20(152).png?alt=media" alt="" width="563"><figcaption><p>My Tickets view on the ClearFeed App for Slack</p></figcaption></figure>

**My Tickets** helps employees view the tickets they've created — all without leaving Slack.

**Features:**

* See all tickets you've submitted
* Filter by time range
* Click any ticket to jump to the source for updates

{% hint style="info" %}
**Requester-only view:** This is visible only to users who are not added to the ClearFeed WebApp.
{% endhint %}

***

## Slash Command: Natural Language Search

The `/cf-query` slash command lets you search through tickets and requests using plain English. Instead of filtering through lists, just describe what you're looking for.

**How to use:**

1. Navigate to any Slack channel
2. Type `/cf-query` followed by your search in natural language
3. Press Enter

**Example queries:**

* `/cf-query Show me tickets from last week tagged as urgent`
* `/cf-query High priority requests assigned to John`
* `/cf-query Open tickets from the sales channel`

<figure><img src="https://docs.clearfeed.ai/clearfeed-help-center/~gitbook/image?url=https%3A%2F%2F1159203866-files.gitbook.io%2F~%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FKXDOwIQkf9zr2MvIxdC0%252Fuploads%252FRw9XgJ33F6XNv5HouPqN%252FScreenshot%25202025-03-10%2520205903.png%3Falt%3Dmedia%26token%3D72156630-e5df-47e6-9f41-09d87941d313&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=eec979da&#x26;sv=2" alt=""><figcaption><p>Natural language search example</p></figcaption></figure>

The AI interprets your query and shows you matching requests with applied filters. Review and adjust the filters as needed to refine results.

For more details on natural language search, see [Search Using Natural Language](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/search-using-natural-language).