For the complete documentation index, see llms.txt. This page is also available as Markdown.
ClearFeed App for Slack
The ClearFeed App for Slack brings request management directly into your Slack workspace. View, filter, and manage requests without leaving Slack — and use natural language search to find exactly what you need.
The app provides two main experiences:
App Home for Agents — For responders to view, filter, and take action on requests
App Home for Employees — For employees to track their own submitted tickets
Slash Command — Natural language search to quickly find any request
App Home for Agents
ClearFeed App Home used for filtering requests
The App Home for Agents allows responders to view and filter all requests within Slack. You can assign, re-assign, or mark requests as solved directly from the list.
Features:
View all requests across collections in one place
Filter by state, priority, assignee, and more
Take quick actions using the three-dots menu on each request
Agent-only view: This is visible only to users added to the ClearFeed WebApp.
For advanced filters, views, and display options, use the ClearFeed WebApp.
App Home for Employees (My Tickets)
My Tickets view on the ClearFeed App for Slack
My Tickets helps employees view the tickets they've created — all without leaving Slack.
Features:
See all tickets you've submitted
Filter by time range
Click any ticket to jump to the source for updates
Requester-only view: This is visible only to users who are not added to the ClearFeed WebApp.
Slash Command: Natural Language Search
The /cf-query slash command lets you search through tickets and requests using plain English. Instead of filtering through lists, just describe what you're looking for.
How to use:
Navigate to any Slack channel
Type /cf-query followed by your search in natural language
Press Enter
Example queries:
/cf-query Show me tickets from last week tagged as urgent
/cf-query High priority requests assigned to John
/cf-query Open tickets from the sales channel
Natural language search example
The AI interprets your query and shows you matching requests with applied filters. Review and adjust the filters as needed to refine results.
