# DMs on Slack

{% hint style="info" %}
**Request Routing** must be enabled in your DM Collection to create tickets from Personal DMs. Learn how to do that [**here**](https://github.com/clearfeed/new-docs/blob/main/how-it-works/creating-or-linking-tickets/using-clearfeed-slack-app.md#request-routing).

Converting DMs into tickets is **not supported** in the External Helpdesk Product Edition.
{% endhint %}

You can turn personal conversations into tickets right from Slack DM.

#### Steps to convert Personal DMs into tickets:

1. Hover over the message that you want to convert into the ticket.
2. Click on Slack's More Actions menu (three dots).
3. Click on ClearFeed Actions under Shortcuts.
4. Proceed to **File a ticket**.
5. You will see a dropdown of all available Forms, grouped by the Collections they're linked to.
6. Select the relevant Form.
   * The title and description will be pre-filled out from the message.
7. A ticket will be created on behalf of the user (requestor).

<figure><img src="/files/q9TdJxKFocEeuBWMx3UT" alt="" width="563"><figcaption><p>Creating tickets out of personal DMs</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-or-linking-tickets/from-personal-dms.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.