# Zendesk

<details>

<summary>Prerequisite - <strong>Integrating with Zendesk</strong></summary>

To index your Knowledge Source, you must integrate your Zendesk account with ClearFeed. Begin this on the ClearFeed web app:

1. On the ClearFeed web app, navigate to the `Settings` from the nav bar, and then open the [Integrations](https://web.clearfeed.app/settings/integrations) section.
2. Next, click on the `Connect` button next to Zendesk. This will open a modal.
3. Input your Zendesk sub-domain in the modal and click on the `Connect`.
4. This will redirect you to Zendesk's sign-in page. Fill in your credentials and sign in.
5. After you sign in, you will be redirected to [ClearFeed](https://web.clearfeed.app/settings/integrations), and your integration will be completed.

</details>

### **Indexing a Zendesk Knowledge Source**

With the integration complete, you can now index your Knowledge Source:

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-1b7268b40ce86f196c8920278cd904ec4f2539b3%2FScreen%20Recording%20-%20May%2026%2C%202024.gif?alt=media" alt=""><figcaption></figcaption></figure>

**Step 1**: **Add your first Knowledge Source**

* From the left navigation bar on the ClearFeed WebApp, go to **AI >** [**Knowledge Sources**](https://web.clearfeed.app/knowledge-sources)**.**
* Hover over the "Add Knowledge Source" dropdown at the top right corner to select `Zendesk`.
* A side drawer will appear, prompting you to provide specific details:
  * **Name**: Designate a title for this Knowledge Source, which will be displayed on ClearFeed.
  * **Tags**: These are identifiers linked with every Knowledge Source, aiding in categorization and structuring. Customize tags based on your needs. **Note**: Z*endesk* will be a default tag.
  * **Auto Reindex Regularly:** When enabled, the particular knowledge source will reindex once every 24 hours.
* After saving your addition, the Knowledge Source will either start indexing immediately (reflected by an **In Progress** status) or will be picked soon (reflected with an **Initiated** status). Get more details on Managing Knowledge Sources [here](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/knowledge-sources/managing-knowledge-sources).
* **Reindexing Zendesk Docs -** To reindex Zendesk documents, manually reindex the knowledge source by clicking the "Reindex" button next to it.\\

  <figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-da57bd93a3d9583e77671859324a173ec71632c3%2FScreenshot%202024-06-07%20at%201.41.03%20AM.png?alt=media" alt=""><figcaption><p><strong>Reindexing Zendesk Docs</strong></p></figcaption></figure>

### Using AI Agents

Once you've configured the knowledge sources, learn how to build and use AI Agents

{% content-ref url="../../ai-agents/build-ai-agents" %}
[build-ai-agents](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/ai-agents/build-ai-agents)
{% endcontent-ref %}

{% content-ref url="../../ai-agents/use-ai-agents" %}
[use-ai-agents](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/ai-agents/use-ai-agents)
{% endcontent-ref %}

### **Manage Knowledge Sources**

Once the status of the knowledge source has been indexed, learn more on how to manage the knowledge source below.

{% content-ref url="../managing-knowledge-sources" %}
[managing-knowledge-sources](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-ai/knowledge-sources/managing-knowledge-sources)
{% endcontent-ref %}