Atlas

Atlas is ClearFeed’s native knowledge base. You can add Atlas as a Knowledge Source to let AI Agents answer questions using your published Atlas articles.

Unlike external sources, Atlas does not require any authentication or external connection. You can directly control what parts of your Atlas content get indexed using categories and URL rules.

Adding Atlas as a Knowledge Source

To add Atlas:

1. Go to AI Agents → Knowledge Sources

2. Click Add Knowledge Source

3. Choose Atlas

4. Configure the options below

5. Click Add

Configuration Options

• Name: This is only used to identify it inside ClearFeed (for example: “Public Help Center” or “Internal Atlas Docs”).

• Tags: Add one or more tags to label this Knowledge Source. Tags help you:

  • Organize multiple knowledge sources

  • Filter or group sources inside ClearFeed

  • Understand what this source is used for (for example: atlas, internal, product-docs)

• Categories: Choose which Atlas categories should be indexed:

  • Index all categories: All published articles across all Atlas categories will be indexed.

  • Index specific categories: Only articles from the selected categories will be indexed.

  Use this when:

  • You want different AI Agents to use different parts of your knowledge base

  • You want to exclude internal or irrelevant categories from AI answersIndex pages where URL

  Only published articles in the selected categories are indexed.

• Index pages where URL: This lets you further filter which Atlas pages are included using URL-based conditions. You can:

  • Add one or more conditions

  • Include or exclude pages based on their URL pattern

  If no conditions are added, all pages from the selected categories are indexed.

• Auto Reindex Regularly: When enabled, ClearFeed will automatically reindex this Knowledge Source once every 24 hours. This ensures that:

  • Newly published articles are picked up

  • Updates to existing articles are reflected in AI answers

  • Deleted or unpublished content is removed from the index

What Content Is Indexed

AI Agents will use:

• Published Atlas articles

• Article title, content, and excerpt

• Category and tag context (to improve relevance)

AI Agents will not use:

• Draft articles

• Unpublished articles

• Content outside the selected categories or URL rules

Using AI Agents

Once you've configured the knowledge sources, learn how to build and use AI Agents

Build AI AgentsUse AI Agents

Manage Knowledge Sources

Once the status of the knowledge source has been indexed, learn more on how to manage the knowledge source below.

Manage