Bring Your Own Model
Customize the AI models used by ClearFeed's AI Agents by integrating your preferred LLM provider through the BYOM feature.
ClearFeed AI Agents use large language models (LLMs) to enhance your support workflows. By default, ClearFeed uses models from providers such as OpenAI and Google, chosen after rigorous internal evaluation to provide optimal accuracy and performance.
With the Bring Your Own Model (BYOM) feature, you can now use your preferred LLM provider for all AI tasks, ensuring your data stays within your approved providers.
Supported Providers
ClearFeed supports any provider with an OpenAI-compatible API. Commonly supported providers include:
OpenAI
Anthropic
Sambanova Systems
Google Gemini
Configuring Models by Task Complexity
ClearFeed uses AI for a variety of tasks across your workflows. These tasks differ in how much reasoning they require, so balancing latency, cost, and accuracy is key. Examples of the kinds of tasks ClearFeed performs include:
Intent and urgency detection: Classifying incoming messages to determine what they need and how urgent they are.
Auto-merging messages: Grouping related messages into the same conversation or request.
Answer generation: Producing accurate answers from your knowledge sources.
Planning and tool calling: Deciding which steps to take and which external tools or integrations to invoke, and in what order.
With BYOM, ClearFeed works with you to establish a mapping from the models available on your provider to the relevant task categories above. This lets you assign the right model to each type of task — for example, using a faster, lower-cost model for simple classification while reserving a higher-capability model for answer generation. The mapping is tailored to your provider and requirements.
Embedding Model Customization
In addition to task-specific models, you can configure the embedding model used for indexing your knowledge base into ClearFeed’s vector database. This affects:
The quality of search results when retrieving relevant content.
The accuracy of references used in AI-generated answers.
Choosing the right embedding model ensures that AI Agents provide precise, contextually relevant responses.
Getting Started
To enable Bring Your Own Model (BYOM), you’ll need the following:
API Key from your chosen LLM provider.
Base URL for API calls to the provider.
Model-to-Task mapping specifying which models from your provider to use for each task category.
Discuss these details with the ClearFeed Support team to complete the setup.
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