Knowledge Sources

What is a Knowledge Source?

• Knowledge Sources are your public or private documentation that the AI Agent can refer to for answering questions.

• Organizations use knowledge sources for two main purposes: – Customer Support: Empower users with self-service content to reduce support load. – Internal Use: Share process docs, training material, and best practices across teams.

• Private Knowledge Sources are restricted to internal users and include SOPs, training content, and company policies (e.g. Confluence, Google Docs, Notion, Coda).

• Public Knowledge Sources are accessible to external users and include FAQs, product docs, and troubleshooting guides (public websites, blogs, KBs).

Supported Knowledge Sources

Read more about how to setup each knowledge source in ClearFeed.

Confluence

Zendesk

Freshdesk

Notion

Slack Channels

Slack Canvas

Coda

Intercom

Salesforce

Google Drive

File Store

GitHub

HTML

Site Search

Using AI Agents

Once you've configured the knowledge sources, learn how to build and use AI Agents

Build AI AgentsUse AI Agents

Manage Knowledge Sources

Once the status of the knowledge source has been indexed, learn more on how to manage the knowledge source below.

Manage