Weekly Digests

Weekly Digests concisely summarizes your ClearFeed workspace's activity over the past week

• Digests are delivered to your email and a particular Slack channel every Monday.

• It includes insights such as SLA performance, activity (number of requests submitted, unresolved requests, active channels), and AI usage (e.g., GPT-powered requests).

• Additionally, it highlights key trends, such as changes in activity levels, and monitors channels being tracked.

Digests on Email

Email digests can be enabled/disabled individually by users who are a part of the ClearFeed account.

1. Go to your Personal Preferences

2. Toggle the Send Weekly Digests by Email option

Digests on Slack

1. Go to Additional Settings on the ClearFeed Dashboard

2. Under Notifications, select the channel where the digests should be sent

   1. To send the digests to a private channel, ensure the ClearFeed bot is added to the channel

3. Hit Save

Example Weekly Digest

Response Time Summary

📌 0 out of 34 requests (0%) breached the First Response SLA

📌 16 mins was the Average First Response Time for the week (49.7% down from last week)

📌 1 hour 11 mins was the Average Response Time for the week (81% down from last week)

Activity Summary

📌 Your customers submitted 34 requests last week (183.3% up from last week)

📌 5 of 34 requests are unsolved from this week

📌 There were 3 ClearFeed tickets created from these requests

📌 They were active on Slack and Email

📌 They made 31 requests on Slack and 3 requests on non-Slack mediums

📌 Most active channels for this week were clearfeed-x, support-email-channel and clearfeed-y

GPT Powered Answers Summary

📌 There were 38 GPT requests made last week (123.5% up from last week) Admin Summary

📌 There are total 406 Slack channels monitored on your account