> For the complete documentation index, see [llms.txt](https://docs.clearfeed.ai/clearfeed-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.clearfeed.ai/clearfeed-help-center/readme.md).

# Intro to ClearFeed

ClearFeed is a conversational helpdesk that unifies customer and employee support across different channels, and is built for **Slack-Native** teams. AI Agents built into ClearFeed auto-resolve common queries, and ClearFeed syncs tickets with tools like Zendesk, Jira, Intercom, Salesforce, Freshdesk, and Linear.

You can use ClearFeed as:

* **A standalone helpdesk**, with tickets, workload management, SLAs, and reporting managed entirely in ClearFeed
* **A bridge to your existing ticketing system**, syncing requests from Slack and other channels into existing ticket platforms you already use

## Supported channels

ClearFeed captures requests from:

* [Slack Channels](/clearfeed-help-center/sources/manage-request-channels.md)
* [Microsoft Teams](/clearfeed-help-center/sources/teams-setup.md)
* [Discord](/clearfeed-help-center/sources/discord-setup.md)
* [Email](/clearfeed-help-center/sources/email.md)
* [Web Chat](/clearfeed-help-center/sources/web-chat.md)
* [Support Portal](/clearfeed-help-center/sources/portal.md)
* Telegram (coming soon)

## Key capabilities

* **Triage channels**: Respond to requests from hundreds of Slack and Teams channels, emails, and chats from a single Slack channel
* **AI Agents**: Auto-resolve queries using your knowledge base, and take actions in tools like Jira, Okta, and HubSpot
* **SLA tracking and alerts**: Set business hours and SLA policies per Collection, with automated breach alerts
* **Automations**: Trigger actions on ticket updates, including approvals and notifications
* **Reporting**: Track request volume, response times, and SLA performance
* **Integrations**: Sync tickets bidirectionally with 30+ ticketing, task management, and knowledge tools

## Get started

* New to ClearFeed? [Sign up for an account](/clearfeed-help-center/getting-started/signing-up-for-clearfeed.md)
* Setting up your workspace? Follow the [Getting Started Guides](/clearfeed-help-center/getting-started/getting-started-guides.md) for your team's use case
* Want a walkthrough first? [Book a demo](https://clearfeed.ai/booking-page) with our team
* Security & compliance: ClearFeed is SOC 2 Type 2, GDPR, and HIPAA compliant. See the [Security](/clearfeed-help-center/getting-started/security.md) page for details
* Pricing: View our [pricing plans](https://clearfeed.ai/pricing) on our website, or read the [pricing documentation](/clearfeed-help-center/pricing-and-billing/pricing.md)